Swiggy delivery strike

Other demands included the regularisation of per mile compensation, more avenues to communicate with the organisation on delivery related problems, and ensuring that personnel do not face “police harassment late in the night” when they carry out deliveries. Speaking with ET, deliveryman Surendhira Kumar said that the organisation had not properly addressed employee concerns on the “recent reduction of per order compensation”. A larger protest is being planned with the participation of service personnel from across Chennai, he said representing delivery persons from one pocket of the city. In a response to a query on the disruption, Swiggy said in a statement, “We remain committed to serving the city of Chennai, while ensuring that our delivery partners have access to additional earning opportunities, incentives and benefits. We regret the inconvenience to our users in Chennai and are working hard to resume services in these areas at the earliest.” The statement also added “It is our constant endeavour to provide our delivery partners with industry-best payouts. The revised payout scheme is in alignment with the efforts of our partners on-ground, and takes various parameters including peak hours and distance into consideration.” The company noted that every delivery partner is engaged with Swiggy on a principal to principal basis and that Swiggy services in a “handful of areas” had been disrupted. In recent months in the city, other aggregation services like Ola and Uber ha...

Swiggy delivery partners in Chennai go on strike, demand better pay and working conditions Delivery partners say the company pays them only ₹5 per km, which is not even enough to cover petrol costs; their demands also include pay parity among staff, as well as new uniforms and new delivery bags at set intervals May 23, 2023 12:56 pm | Updated 01:47 pm IST - CHENNAI Deliveries via the Swiggy food and groceries delivery app remained slow on Tuesday in Chennai, as a section of its delivery partners continued with their indefinite protest that began on Monday, demanding increased pay and better work conditions. Delivery partners said they were being paid only ₹5 per km, which was hardly enough to cover even petrol costs. “Those attached to the Instamart vertical that delivers groceries are being paid even lower amounts. We have no place to air our grievances. We are fed up with our work,” said a delivery partner, who works with the delivery app on a part-time basis. “I cannot survive just on this income, which is why I also work with another agency,” he added. S. Ramakrishna, founder of the Tamil Nadu Food and Allied Products Delivery Workers Union, affiliated to the CITU, who led the protest at Valasarawalkam on Monday, said that delivery partners were treated badly by fleet managers. “If we rub them the wrong way, we don’t get enough deliveries. The company has cut all the incentives that we used to get monthly, weekly and during the weekends,” he said. The Union has made a ...

“We have been in direct contact with a handful of striking delivery executives in a few pockets of Bangalore to assuage their concerns. These zones remained fully operational during this period,” a spokesperson for Swiggy said in response to ET’s queries. “We continually evaluate our payout and incentive structure for delivery executives in order to ensure their earnings are at par with industry standards.” The company faced disruption in food delivery services in parts of the city over the weekend due to the strike. “Swiggy has started extending our delivery zone and reduced payout for long distance delivery,” a delivery partner from the city who is part of IFAT said. “When we go out of our zones, there’s an added threat of snatching, robberies, and accidents,” the partner said. The company has also slashed incentives and delivery partners must put in more hours to earn daily bonuses, the person said. “It takes us 14 hours to reach our daily target now, we want to put in 8-9 hours of work to complete our daily target,” the person added. Salauddin said that Swiggy was directing more orders to third-party logistics providers and this was affecting delivery partners’ daily earnings. Following the Covid-19 pandemic, the payouts of Delivery partners had previously taken to microblogging platform Twitter to bring attention to issues including lack of compensation for skyrocketing petrol prices, absence of first-mile pay, lack of long-distance return bonus, and daily earning cap...

Food and grocery delivery services provided by Swiggy were disrupted across Tamil Nadu on Monday, May 22, as delivery partners called for an indefinite strike. The striking delivery partners registered with Tamil Nadu Food and Other Goods Delivery Employees Union (Tamil Nadu Unavu Mattrum Idhara Porutkal Viniyogikum Oozhiyargal Sangam) have raised 30 demands, including better treatment from the Swiggy management and their fleet managers. S Ramakrishna, founder and general secretary of the union, told TNM, “This is not a sudden movement. We have tried to hold talks with the Swiggy management several times, but they have never responded. We have addressed our grievances with the Labour Commissionerate, they understand our problems. We need responsible fleet managers who will care for their delivery partners. They do not address our issues with Swiggy nor convey their messages to us. Earlier, Swiggy used to give us a lot of benefits, we need them back.” Another demand put forth by them is to make customer care conversations available in Tamil to the delivery partners, instead of in Hindi. “They ask us, ‘You are in India and don’t know Hindi? You should learn it.’ Is it our national language? A lot of us do not know Hindi. We get rebuked by the customer care executives for our inability to understand Hindi,” he added. Other demands include issuance of new delivery uniforms every three months and delivery bags every 11 months, appointing qualified fleet managers, better treatme...

Swiggy delivery boys have proceeded on strike, demanding hike in their pay. Even when petrol prices have been increasing continuously, their base pay and distance pay have been reduced. Another part of the pay, Touch Point, has been removed from their earning. The base pay of Rs 30 have been brought down to Rs 20 and Distance Pay from Rs 8 to Rs 5 per km. The Touch Point, which was Rs 5 earlier, has been removed totally. “We at Nagpur SWIGGY DELIVERY PARTNER have been providing Food Delivery Services day and night in Nagpur for the last four years. We are facing problems due to the reduction in first payout. Right now petrol and inflation are skyrocketing and it is becoming very difficult for us to make ends meet at such a low PAYOUT”, informs a press note issued here. “Today in 2021 petrol price is Rs 110. And the BASE PAY we get is given only 20 rupees. And TOUCH POINT is closed. We request that all our demands be fulfilled as soon as possible and we will continue to provide FOOD DELIVERY service” the note added. The demands include Minimum Base Pay Per Order Under 4Km Rs 35; per delivery charges / touch point Rs 5; Distance pay per km Rs 12; adjustment amount added in next day pay out in case of wrong address; Accidental death insurance of Rs 10 lakh and hospitalisation charges upto Rs 3 lakh; Minimum Guarantee Pay 500/- Per Day.

Chennai: Swiggy delivery executives are continuing their strike condemning their revised payment structure for the third consecutive day in Chennai on Wednesday. As a result, Swiggy delivery services are completely hit in the city. More than 800 delivery executives are staging the protest from Monday. The delivery platform reportedly increased the working hours and canceled weekly incentives to the executives. Talking to New Indian Express, a delivery executive with Swiggy said, "Every week I used to work for 10 hours and earn Rs 12,000. However, the revised payment structure has said that only if I work for 15-16 hours a day, I can earn Rs 13,500 a day." In the new pay structure, we are forced to work for more hours for the same pay, he said. Also Read | Tamil Actor Pauline Jessica Aka Deepa Found Dead In Chennai, Leaves Suicide Note The new rules say that the delivery agents should deliver at least 180 orders each week to earn Rs 13,500. The part-time workers should deliver 60 orders to earn Rs 3,000. Another delivery executive said that they are expected to deliver 30 orders per day and he was even forced to drive 300 km to earn Rs 400. "How much will be left for us after reducing the petrol charges," he asked, as per The New Indian Express. Also Read | TN BJP Leader Files Complaint With LS Speaker Om Birla Against DMK Leader A Raja's 'Hate Speech' On Tuesday, as a result of the protest, restaurants witnessed 70% drop in their online sales in Chennai. Meanwhile, Swiggy ...

• Swiggy’s delivery executives have been on a strike in Chennai and Hyderabad, alleging that the company has cut down their payments per order from ₹35 to ₹15 for deliveries within four kilometres. • The delivery executives also claim that the company has increased the targets for incentives • Swiggy, however, said that it continues to ensure that its service fee is sustainable even in the most difficult of times and said that some delivery partners continue to earn between ₹45-₹100 even now. On June 30, Swiggy released a massive campaign – Shukriya kare, which was the food tech unicorn’s thank you note to delivery heroes across the country. Two months later, its delivery executives are protesting for better pay as they claim the company has cut down on incentives, pay per orders and more. Swiggy’s delivery executives were on a strike in Chennai and Hyderabad, claiming that the company has cut down their payments per order from ₹35 to ₹15 for deliveries within four kilometres. UPDATE FROM SWIGGY: Over the last couple of days, we have had a positive dialogue with our partners to explain the revised pay-outs and assuage their concerns. As a result of this positive dialogue, most of our partners are back to delivering with us and we're serving 100% of the city of Chennai as of today (Thursday, Aug 20). We are glad that our partners were able to understand the revised service fee which continues to be the best-in-the-industry. In a now- Swiggy delivery executive in Chennai was...

The food delivery executives of Swiggy in Ameerpet, Secunderabad, Ameerpet and Banjara Hills are protesting against continuing wages issues and against the squeeze on their earnings. An indefinite strike was launched by the Indian Federation of App Based Transport Workers (IFAT) against the reduction in payment scale more than 3000 delivery workers actively participated in the strike on Tuesday. The workers would boycott their work until the management fulfills the promises. The protesting delivery executives allege that while the delivery costs charged to the customers have increased, delivery persons complain that their basic pay per delivery has been decreased to less than half reduced from Rs. 35 per order to Rs. 15. Incentives and other charges paid to riders, which vary from city to city have also been sharply reduced. Today about 3,000 delivery executives of Swiggy across the city have staged a demonstration in front of the restaurants. They have taken bike rallies, stopped picking-up orders at more than 100 high order volume restaurants in different parts of the city as part of the strike. Delivery executives have not logged in and have not picked-up any orders. As a result major restaurants in the city were unserviceable for delivery. Even third party delivery companies like rapido and shadowfax were stopped from picking up orders. “We did not fight back when they brought it down to Rs 35. But now, it has further dropped to Rs 15. How can we feed our family with t...

The food delivery executives of Swiggy in Ameerpet, Secunderabad, Ameerpet and Banjara Hills are protesting against continuing wages issues and against the squeeze on their earnings. An indefinite strike was launched by the Indian Federation of App Based Transport Workers (IFAT) against the reduction in payment scale more than 3000 delivery workers actively participated in the strike on Tuesday. The workers would boycott their work until the management fulfills the promises. The protesting delivery executives allege that while the delivery costs charged to the customers have increased, delivery persons complain that their basic pay per delivery has been decreased to less than half reduced from Rs. 35 per order to Rs. 15. Incentives and other charges paid to riders, which vary from city to city have also been sharply reduced. Today about 3,000 delivery executives of Swiggy across the city have staged a demonstration in front of the restaurants. They have taken bike rallies, stopped picking-up orders at more than 100 high order volume restaurants in different parts of the city as part of the strike. Delivery executives have not logged in and have not picked-up any orders. As a result major restaurants in the city were unserviceable for delivery. Even third party delivery companies like rapido and shadowfax were stopped from picking up orders. “We did not fight back when they brought it down to Rs 35. But now, it has further dropped to Rs 15. How can we feed our family with t...

Swiggy delivery partners in Chennai go on strike, demand better pay and working conditions Delivery partners say the company pays them only ₹5 per km, which is not even enough to cover petrol costs; their demands also include pay parity among staff, as well as new uniforms and new delivery bags at set intervals May 23, 2023 12:56 pm | Updated 01:47 pm IST - CHENNAI Deliveries via the Swiggy food and groceries delivery app remained slow on Tuesday in Chennai, as a section of its delivery partners continued with their indefinite protest that began on Monday, demanding increased pay and better work conditions. Delivery partners said they were being paid only ₹5 per km, which was hardly enough to cover even petrol costs. “Those attached to the Instamart vertical that delivers groceries are being paid even lower amounts. We have no place to air our grievances. We are fed up with our work,” said a delivery partner, who works with the delivery app on a part-time basis. “I cannot survive just on this income, which is why I also work with another agency,” he added. S. Ramakrishna, founder of the Tamil Nadu Food and Allied Products Delivery Workers Union, affiliated to the CITU, who led the protest at Valasarawalkam on Monday, said that delivery partners were treated badly by fleet managers. “If we rub them the wrong way, we don’t get enough deliveries. The company has cut all the incentives that we used to get monthly, weekly and during the weekends,” he said. The Union has made a ...